COBIT 5 And ITIL 1 Day Virtual Live Training in Ghent
|Provincie||Flandre Orientale (VOV)|
Course Description: This course is designed as a management workshop focused on the strategic level use of best practices to guide service management improvement. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives and when used together as complementary tools can provide an even more powerful solution to an organization’s service management needs. The course tackles the challenge of “business and IT alignment” and how to engage management and business users in the design and effective operation of IT services. This course is interactive and thought provoking and includes: ● Group discussions ● Expert videos ● Role plays ● Assignments ● References to the Axelos publication: “Interfacing and Adopting ITIL and COBIT” ● Practical “take-aways” Course Topics: Module 1 : Course Introduction ● Let’s Get to Know Each Other ● Course Overview ● Course Learning Objectives ● Course Learning Style ● Course Agenda ● Course Book Structure Module 2 : Business and IT Context ● Module Learning Objectives ● Module Topics ● The Need for Good Practices ● The ITIL Experience ● The COBIT Experience ● Benefits of Integrating ITIL and COBIT ● Debrief Module 3 : Governance and Management of IT Services ● Module Learning Objectives ● Module Topics ● IT Service Management Challenges – Group Discussion ● Business and IT Service Provider Relationships – Role Play ● Debrief Module 4 : Implementation Strategy ● Module Learning Objectives ● Module Topics ● Aligning Management of Services to Business Needs – Group Discussion ● Using the Goals Cascade – Reading ● Selecting Priority Processes – Assignment ● Debrief Module 5 : Initiating and Action Plan – The Business Case ● Module Learning Objectives ● Module Topics ● Initiating an Improvement Plan – Group Discussion ● Continual Improvement – Reading and Assignment ● Debrief Learning Goals: ● Understand the context of business and IT alignment.